A little help.
Need a hand? Email suhas2u@gmail.com. Include your device, its software version, and what happened. For a song issue, include the song’s title. Please don’t send passwords or sensitive information about your child.
A song won’t play
Published recordings need an internet connection. Check your connection, reopen the song, and try again. The mobile app also includes Cloud lullaby for offline listening.
For a Bluetooth speaker or headphones, connect them in your device’s settings first. On iPhone, use the player’s AirPlay control to choose an available speaker.
Using the sleep timer
Choose 10, 15, or 30 minutes, then play the song. Songs play once by default. Turn on repeat if you want the song to keep playing until the timer ends. Playback stops when the song or timer finishes, whichever comes first. A browser may delay its timer when it is in the background; the native mobile app handles its timer on the device.
A reminder didn’t appear
In the mobile app, open You, then Daily routine reminders. Check that the routine is enabled and notifications are allowed in your device’s settings. Focus or Do Not Disturb settings can silence alerts. On the web, reminders are calendar files: add the downloaded event to your calendar and manage its alerts there.
Finding your saved activities
Saved activities and routines stay on the device or browser where you created them. They don’t sync between devices. You can reset saved activities and routines from the You tab. Read our privacy policy for details about local storage and online content.